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    FAQ

    Frequently Asked Questions

    • 1. What types of stoves do you sell?

      Choosing the right stove depends on your specific needs. Consider factors like fuel type (gas, electric, wood), room size, energy efficiency, and design preferences. If you're unsure, feel free to contact our customer service team for expert advice.

    • 02. Do you offer installation services?

      Yes, we offer professional installation services for all stoves purchased through our website. Our team of certified technicians will ensure your stove is installed safely and efficiently. Simply select the installation option during checkout, or contact us to arrange a service.

    • 03. How long does shipping take?

      Shipping times vary based on your location and the availability of the stove. Standard delivery typically takes between 3-7 business days. We also offer express shipping options if you need your stove sooner.

    • 04. Do you offer free shipping?

      We offer free standard shipping on select models and for orders above a certain value. Check individual product pages for more information, or contact us to learn if your order qualifies for free shipping.

    • 05. What is your return policy?

      We offer a 30-day return policy on most stoves, provided they are unused and in their original packaging. If you’re not completely satisfied with your purchase, contact us within 30 days of delivery to arrange a return or exchange. Please review our full return policy for details.